Effective date: 9th September 2019

Leisure Horse Ireland (“us”, “we”, or “our”) operate the www.lhi.ie website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information per this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible here.

About us

  • Registered Business Name: The Irish Piebald & Skewbald Association Ltd – Business Reg Nr 366639
  • Registered Business Address: Leisure Horse Ireland, Furbo Hill, Spiddal, Co Galway, H91 VH04
  • Revenue No: IE 6386639N
  • Trading name: Leisure Horse Ireland
  • Registered office address: Leisure Horse Ireland, Furbo Hill, Spiddal, Co Galway, H91 VH04
  • Contact Numbers: +353 (0)91 577 577
  • Regulatory Authority: Dept of Agriculture, Food and The Marine
  • Additional Registration Numbers: Equine Studbook Keeping Authority EU Approval number 372 003M

Contents:

Definitions

  • Service Service is the www.lhi.ie website operated by Leisure Horse Ireland
  • Personal Data Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies Cookies are small pieces of data stored on your device (computer or mobile device). You can learn more about cookies here or view our cookie policy here.
  • Data Controller Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and how any personal information is or are to be, processed. For this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers) Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
  • Data Subject (or User) Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

The personal data we require about you and other people named on your applications will be gathered and stored in line with this Data Protection Statement. This will be done by LHI staff or if used, the LHI website.

To gather the personal data we need to register an equine we will obtain personal information directly from you or anybody else named on your application. When gathering personal data for equine registrations, we may request details about you or anybody else named on your registration application from the identifying veterinary surgeon and / or DAFM.

You must give us the correct information. If you provide us with inaccurate, incorrect or incomplete information for equine registrations, this may result in refusal of service.

How we use the information you provide us

We use the information we receive from you or which we obtain from our dealings with you as an LHI customer (including concerning products and/or services we provide to you and/or your use of those products and/or services) to produce equine identification documents, to communicate with you, and to personalise information provided to you.

We ask for your telephone number and email address to enable us to contact you concerning an inquiry you have made, to communicate with you about your application, to contact you if there is a problem with your application, or if there is another genuine reason for doing so.

We may use the personal data we gather for any or all of the following purposes:

  • PURPOSE: To verify you or your authorised representative’s identity in any interactions with LHI whether in person, online or by telephone.
    LEGAL BASIS: Processing is necessary for compliance with legal obligations.
  • PURPOSE: To verify the accuracy of the information provided to us.
    LEGAL BASIS: Processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.
  • PURPOSE: To manage and administer any products or services you have obtained with us.
    LEGAL BASIS: Processing is necessary for the performance of a contract.
    Processing is necessary for compliance with legal obligations.
  • PURPOSE: To make and receive payments concerning your equine registration application.
    LEGAL BASIS: Processing is necessary for compliance with legal obligations.
  • PURPOSE: To manage and investigate complaints.
    LEGAL BASIS: Processing is necessary for our legitimate interests. This is for the improvement of LHI’s processes, products, and services.
  • PURPOSE: To store and make back-ups of your data for disaster recovery purposes.
    LEGAL BASIS: Processing is necessary for compliance with a legal obligation.
  • PURPOSE: To comply with laws and regulations.
    LEGAL BASIS: Processing is necessary for compliance with a legal obligation.
  • PURPOSE: To detect and prevent fraud and other offenses and to assist DAFM Inspectors or An Garda Siochana with investigations.
    LEGAL BASIS: Processing is necessary for our legitimate interests. This is to investigate and prevent potentially fraudulent or other illegal activity.
  • PURPOSE: To inform you of other LHI products or services that may be of interest to you, unless you have informed us otherwise.
    LEGAL BASIS: The data subject has given consent to the processing of his or her personal data for one or more specific purposes. The sending of marketing material is only done where you have provided us with your consent.
  • PURPOSE: Processing is necessary for our legitimate interests. LHI’s legitimate interest is to determine how to communicate the most appropriate message to you, Staff training, performance management, and disciplinary action.
    LEGAL BASIS: Processing is necessary for the performance of a contract.
    Processing is necessary for compliance with a legal obligation.

Effect of not providing information

If you do not provide the information that is required for an equine registration application or related product/service, we will not be able to complete the registration. Some categories of information are required for us to administer the registrations you hold with us and we would not be able to offer you a contract without this information.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Storage and transfer of your information

Email

Information you submit to us by email is transferred outside the EEA and stored on our third-party email provider’s servers. Our third-party mailing list provider is Namecheap Ltd. You can access their privacy policy here: www.namecheap.com/legal/general/privacy-policy/; as well as our third-party email provider, Gmail (Google, Inc.
Emails you send us will be transferred and stored outside the EEA on our third-party email provider’s (Google, Inc.’s) servers in the United States of America or any of their other data centres around the world. Their privacy policy is available here: https://policies.google.com/privacy?hl=en

 

Phone

When you contact us by phone, we collect your phone number and any information you provide to us during your conversation with us. Calls, both inbound and outbound, may be recorded and monitored for training and quality purposes, to verify information, prevention of fraud, to manage complaints and to improve customer satisfaction.

Information about your calls such as your phone number and the date and time of your call is processed by our third-party telephone service provider. Vodafone, their privacy policy is available:
here

Newsletter

We use MailChimp to send our newsletter and administer our mailing list, MailChimp’s privacy policy can be viewed here.

Information you submit when you subscribe to our newsletter is stored outside the EEA on MailChimp’s servers in the USA.

Further information about the safeguards used when your information is transferred outside the EEA, see the section of this privacy policy below entitled Transfer of information outside the EEA.

Sharing Your Information

We may share your details with third parties, including your representatives and our representatives. The categories and types of third parties we may share your details with are outlined below. As the exact list of third parties may change, below is a non-exhaustive list and is indicative of the companies/individuals whom we share data with.

  • Your Representatives. This is any party you have permitted us to speak with such as a relative, other people named under the registration and/or your legal representative.
  • Our Representatives. Our employees, agents, and contractors. This includes companies that provide services concerning telecommunications, postage, document providers, payment providers, hosting/storage providers, IT, IT security, debt collection agencies, customer research partners and data storage providers.
  • Other third parties. Department of Agriculture, Food & The Marine: AIMS Division (Central Equine Database), Agricultural Inspectors and all those authorised under the relevant legislation to request your data.
    External advisors such as solicitors, accountants, and auditors.
    Other third parties to fulfill your specific orders for a product or information in circumstances that third parties deliver the requested or relevant service. Examples of this are The identifying veterinary surgeon or practice.
    Law enforcement agencies such as An Garda Siochana.

LHI, as Data Controller, will use every effort to protect your data and we will not sell your information to any third parties.

Information collected or obtained from third parties

This section sets out how we obtain or collect information about you from third parties.

Occasionally, we may receive information about you from third parties. The third parties from which we are likely to receive information about you will generally include:

 

  • Equine Registrations Related. Name, address, contact information, call recordings, previous registrations details, payment details (bank and/or payment card details), EPRN and CCTV Recordings.

 

It is also possible that third parties with whom we have had no prior contact may provide us with information about you.
Information we obtain from third parties will generally be your name and contact details but will include any additional information about you which they provide to us.

Transfer of information outside the EEA

Information is transferred and stored outside the EEA (EEA) in the circumstances as listed below.

We will also transfer your information outside the EEA or to an international organisation to comply with legal obligations should they arise (compliance with a court order, for example).

We will ensure appropriate safeguards and protections are in place should we be required to do so.

Information you submit to us via email is stored inside the EEA and stored on our third-party mail server provider’s servers.

Country of storage: USA

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

 

Use of Data

Leisure Horse Ireland uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

We may contact you from time to time concerning your dealings with LHI. This will relate to the purposes noted in this Data Protection Statement and may include (but not limited to):

  • Equine Registrations
  • Current Ownership of equines
  • Applications not completed
  • Handling complaints
  • Marketing products and services, where you have given us consent to such contact
  • Conducting market research

LHI does not sell, trade or rent your information. We will only share your information with third parties if we have your consent to do so or we are required to do so under legislation.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the EEA (EEA), Leisure Horse Ireland legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Leisure Horse Ireland may process your Personal Data because:

  • We need to perform a contract with you
  • You have permitted us to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data

Leisure Horse Ireland will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Data to the extent necessary to comply with our legal, revenue, and accounting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Leisure Horse Ireland will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction

If you are located outside Ireland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Ireland and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Leisure Horse Ireland will take all steps reasonably necessary to ensure that your data is treated securely and per this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

 

Disclosure of Data

Legal Requirement

Leisure Horse Ireland may disclose your Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Leisure Horse Ireland
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
    We use several third parties to provide us with services that are necessary to run our business or to assist us with running our business and who process your information for us on our behalf. These include the following:
  • Telephone provider (Ireland),
  • Email provider (stored on our hosting provider’s (Namecheap) servers in the USA and around the world).
  • Hosting provider (Namecheap),
  • Backup providers (Namecheap),
  • Google: Email storage, Analytics, Adwords. See their privacy policy here.
  • Dept of Agriculture IT systems & officials, Gardai & authorised officers under the relevant legislation

 

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

“Do Not Track” Signals

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the EEA (EEA), you have certain data protection rights. Leisure Horse Ireland aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed of what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Leisure Horse Ireland relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA (EEA).

 

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service

  • Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, before the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By visiting our website: www.lhi.ie
  • By phone number: +353 (0)91 577 577
  • By mail: Leisure Horse Ireland, Furbo Hill, Spiddal, Co Galway, H91 VH04

Queries & Complaints

If you wish to raise a complaint on how we have handled your data, please contact our Data Protection Officer by email, [email protected] or in writing to LHI, Furbo Hill, Spiddal, Co Galway, H91 VH04.
Alternatively, you can lodge a complaint with the Office of the Data Protection Commissioner, Canal House, Station Road, Portarlington, Co Laois, R32 AP23.
We will take all appropriate steps to keep your data safe. In the unlikely event of a security breach, we will notify you promptly about the circumstances of the incident.